policies & shipping

Typically, orders will ship within four (4) weeks of accepted order.

All orders ship via UPS Ground or FedEx Ground.

Shipping in the Continental US is included at no additional charge by Timeless Surrounds.

Tracking # will be provided when shipped.

In the event of visible shipping damage to container:

• Take clear photographs of the exterior of the shipping carton
• Submit those photos to the shipping carrier of record
• Notify Timeless Surrounds 
• All shipping damage claims must be filed within forty-eight (48) hours of receipt